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FAQ
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About eSIMs
What are you looking for?
What are the benefits of eSIM?
Is an eSIM better for roaming?
What is an eSIM?
Can I use WhatsApp, Facebook, Instagram and Tik Tok with Virgin Connect Roam eSIM?
If an eSIM-enabled phone has a SIM card in it (being used), what happens to the phone’s existing voice/SMS services if a Virgin Connect Roam eSIM data plan is added?
Does having more than one eSIM profile mean the user must have more than one phone number?
How much does an eSIM cost?
How long does an eSIM take to arrive and install?
What should I do if I lose the QR code?
How do I add an eSIM on my divide?
How do you add data plans to an eSIM?
When can I remove an eSIM from my device?
What if I change my mobile phone or device?
Can I Install one eSIM on several devices?
How many eSIM profiles can be stored at once?
Can I keep using the same eSIM?
Can I add data plans for different countries and regions?
Validity of your Virgin Connect Roam eSIM
How soon before my journey can I install my eSIM?
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