How do I directly install on iOS from our app
Not all iOS models are eSIM-compatible, so it's important to verify that your device supports eSIMs before proceeding.
Once you have confirmed that your iOS device is eSIM-compatible and carrier-unlocked, you can follow these steps to set up your Virgin connect roam eSIM.
1. Open the Virgin Connect Roam app on your iPhone or iPad.
2. Go to 'My eSIMs' and tap on your eSIM.
3. Tap 'Install now'.
4. Tap 'Continue' to install your eSIM. It can take a few minutes. Hang in there! Wait for it to complete.
5. Success! You installed your new eSIM. Tap 'Done' to continue.
6. Now choose your 'default line', or which SIM you want to use to make phone calls and send SMS messages. Please choose another SIM for this, because all our plans are pure data.
7. Choose which SIM you'd like to use for iMessage and FaceTime. Choose your new eSIM if you want to switch seamlessly to your data plan for iMessage and FaceTime when you arrive at your destination.
8. Choose which SIM you want to use for mobile data. Go ahead and choose your new eSIM if you want to switch seamlessly to your data plan when you arrive at your destination. Good news: you won't start using data until you arrive.
10. Go to Settings > Mobile and turn on data roaming. Don't worry, your data plan will only start when you arrive at your destination.
And that's it! Your new eSIM is installed, and you're ready to connect.
I couldn't install my eSIM
Okay, let's work out why.
1. Make sure your phone is network unlocked. To check, go to Settings > General > About > Network Provider Lock or Carrier Lock. If your phone is locked, you can ask your carrier to unlock it.
2. Check if your phone or tablet is compatible with eSIM. Search online for your make and model and 'eSIM compatible'. If it's not, consider using a different device, or getting a compatible model next time you upgrade. We'll be right here when you're ready. And in the meantime, you can request a refund for your data plan in our app.
Something still not working? Search our FAQ or get in touch with us on the Virgin Connect Roam app. We're here for you 24/7.